FAQ

Elaine Gleason has spent years earning the trust of discerning collectors, galleries, and interior designers through a determined commitment to artistry, creativity, craftsmanship, and genuine client satisfaction.

Below you'll find helpful information about my artwork, ordering process, shipping timelines, and policies.

About the Artwork

  • Are the paintings original? Each piece is partially digital, and hand-finished in studio by Elaine. This includes brushwork, texture, and detail. Every frame is hand-gilded in either gold leaf or champagne (silver) leaf.
  • Are they framed? Yes — all paintings are sold framed, and frame sizes are listed on each product page.
  • Are custom sizes available? Not typically. All available sizes variants are shown in the catalog and conform to industry standard dimensions and proportions.
  • Can I customize the color scheme? Yes! While the core composition remains consistent, I can tailor background tones, texture and accent details to harmonize with your personal preferences.
  • Can I commission or purchase a one-of-a-kind original? Not at this time. Compositional suggestions are welcome, but the focus is on original technique with fine art reproduction in a consistent, signature style.

Retail Customers

  • Sales Tax: We collect Louisiana state sales tax on all orders shipped within Louisiana.
  • Payment: Orders are processed securely at checkout using Stripe (credit card or digital wallet).
  • Shipping:
    • All paintings ship framed
    • Production time is typically 2–6 weeks
    • Orders ship from New Orleans, Louisiana via UPS Ground
  • Cancellations: If you need to change or cancel your order, contact us promptly. We'll do our best to accommodate if production hasn't yet begun.
  • Damaged or incorrect order? Just call or email us — we’ll make it right.

Wholesale Customers

  • Eligibility: Wholesale accounts are available to qualified resellers. An active state-issued resale certificate is required.
  • Seasonality and bulk purchasing: We prefer bulk orders and will work with you to accommodate your sales and project cycles.
  • Payment Options:
    • Online orders: payment is collected upon order via Stripe
    • Large offline orders for established accounts: payment upon shipment (check, ACH, Stripe) may be available
  • Shipping:
    • Production time is typically 2–6 weeks
    • All paintings ship framed via UPS Ground within the U.S.
  • Volume Discounts: Available — contact us to discuss your project or account needs.

Shipping & Fulfillment

  • All shipments are by UPS originating from the New Orleans area
  • We currently ship to U.S. addresses only
  • UPS tracking is provided once your artwork ships
  • If you have a deadline or special request, please contact us before placing your order

Returns & Damage

Each piece is made to order. As such, we do not accept returns after shipping unless the item is damaged or incorrect.

If something arrives broken or isn’t right, just call or email us — we’ll make it right.

Privacy

We respect your privacy and never sell or share your personal data.

When you sign in with Google, we only collect your name, email address, and basic profile information to personalize your experience and securely manage your account. You may revoke access anytime via your Google Account.

To enhance your experience, we may use AI tools — including those provided by OpenAI — to assist with answering questions, guiding you through the site, or offering product information. These tools are used thoughtfully, and we do not use them to collect sensitive personal data.

Text Messaging Policy

Digital Consent (Online / Checkout / Form)

When you check the box to receive text messages from Elaine Gleason Studio, you agree that we may send you text messages related to:

  • your orders and shipping updates,
  • account security and verification codes (2-factor authentication), and
  • customer support.

Message and data rates may apply. Message frequency varies. You can get help at any time by replying HELP to any message or by contacting us at elaine@elainegleason.com / +1 (504) 499-1411. You may opt out at any time by replying STOP to any message.

By opting in digitally, you confirm that the phone number you provide is yours and that you consent to receive these messages from Elaine Gleason Studio.

Verbal Consent (Phone or In-Person)

You may also provide consent verbally during a phone call or in-person conversation with Elaine Gleason Studio. In that case, we will confirm that you agree to receive text messages about:

  • your orders and shipping / delivery updates,
  • account verification codes, and
  • customer support and service follow-up.

We will tell you that message and data rates may apply, that message frequency varies, and that you can reply HELP for help or STOP to opt out at any time. If you say “yes,” we record that consent (date, time, and what you agreed to) so we can honor your preferences.

We do not add any phone number to automated or recurring texts without clear consent.

Stopping Messages / Getting Help / Restarting

You may opt out of automated texts at any time by replying STOP to any message. When you do, we will stop sending further automated messages to that number.

You can get help at any time by replying HELP to any message or by contacting us by email elaine@elainegleason.com or phone +1 (504) 499-1411.

If you previously opted out and would like to resume receiving texts, you can reply START to restart messaging.

Message and data rates may apply. Message frequency varies.

In some cases, Elaine may reach out personally via text to clients or contacts who have voluntarily provided their phone number — for example, at art shows, retail meetings, or through business cards. These 1-to-1, conversational texts are not part of our automated messaging program.

Your privacy matters. SMS opt-in data and consent will not be shared with anyone except our texting service provider, and will only be used to send the types of messages described above.

Terms of Use

By using this site, you agree to:

  • Use it respectfully and for personal, non-commercial purposes
  • Not attempt unauthorized access or misuse of studio materials
  • Allow for reasonable updates to our policies over time

All content and artwork is © Elaine Gleason Studio. Please do not reproduce or use without permission.


Accessibility

Elaine Gleason Studio is committed to providing an accessible online experience for all visitors, including people with disabilities. We are continuously working to improve the usability and accessibility of our website.

If you have difficulty using any part of our site, or if you need assistance placing an order, viewing product information, or accessing any content, please contact us:

Please include a brief description of the issue you experienced and the assistive technology you were using (for example, screen reader, voice control, text enlargement, etc.). We will review your message and do our best to provide the information you need, in a way that works for you.

We take accessibility seriously and review reasonable requests in good faith. While we cannot guarantee that every part of the site will work for every combination of device, browser, and assistive technology, we are actively working to improve our accessibility over time.

Questions?

We're here to help.
Email us at elaine@elainegleason.com or call us on +1 (504) 499-1411 or reach out through our contact page.