FAQ

Elaine Gleason has spent years earning the trust of discerning collectors, galleries, and interior designers through a determined commitment to artistry, creativity, craftsmanship, and genuine client satisfaction.

Below you'll find helpful information about my artwork, ordering process, shipping timelines, and policies.

About the Artwork

  • Are the paintings original? Each piece is partially digital, and hand-finished in studio by Elaine. This includes brushwork, texture, and detail. Every frame is hand-gilded in either gold leaf or champagne (silver) leaf.
  • Are they framed? Yes — all artworks are sold framed, and frame sizes are listed on each product page.
  • Are custom sizes available? Not typically. All available sizes variants are shown in the catalog and conform to industry standard dimensions and proportions.
  • Can I customize the color scheme? Yes! While the core composition remains consistent, I can tailor background tones, texture and accent details to harmonize with your personal preferences.
  • Can I commission or purchase a one-of-a-kind original? Not at this time. Compositional suggestions are welcome, but the focus is on original technique with fine art reproduction in a consistent, signature style.

Retail Customers

  • Sales Tax: We collect Louisiana state sales tax on all orders shipped within Louisiana.
  • Payment: Orders are processed securely at checkout using Stripe (credit card or digital wallet).
  • Shipping:
    • All paintings ship framed
    • Production time is typically 2–6 weeks
    • Orders ship from New Orleans, Louisiana via UPS Ground
  • Cancellations: If you need to change or cancel your order, contact us promptly. We'll do our best to accommodate if production hasn't yet begun.
  • Damaged or incorrect order? Just call or email us — we’ll make it right.

Wholesale Customers

  • Eligibility: Wholesale accounts are available to qualified resellers. An active state-issued resale certificate is required.
  • Seasonality and bulk purchasing: We prefer bulk orders and will work with you to accommodate your sales and project cycles.
  • Payment Options:
    • Online orders: payment is collected upon order via Stripe
    • Large offline orders for established accounts: payment upon shipment (check, ACH, Stripe) may be available
  • Shipping:
    • Production time is typically 2–8 weeks
    • All paintings ship framed via UPS Ground within the U.S.
  • Volume Discounts: Available — contact us to discuss your project or account needs.

Shipping & Fulfillment

  • All shipments are by UPS originating from the New Orleans area
  • We currently ship to U.S. addresses only
  • UPS tracking is provided once your artwork ships
  • If you have a deadline or special request, please contact us before placing your order

Returns & Damage

Each piece is made to order. As such, we do not accept returns after shipping unless the item is damaged or incorrect.

If something arrives broken or isn’t right, just call or email us — we’ll make it right.

Privacy

We respect your privacy and never sell or share your personal data.

When you sign in with Google, we only collect your name, email address, and basic profile information to personalize your experience and securely manage your account. You may revoke access anytime via your Google Account.

To enhance your experience, we may use AI tools — including those provided by OpenAI — to assist with answering questions, guiding you through the site, or offering product information. These tools are used thoughtfully, and we do not use them to collect sensitive personal data.

Text Messaging Policy

We only send text messages to contacts who have given us permission. During registration or checkout, you may be given the option to opt in to receive text message updates related to your activity, orders, or support interactions.

We do not send automated SMS messages unless you have explicitly opted in. You may opt out at any time by replying STOP to any message. To resume messages after opting out, reply START or update your preferences if that option is available.

In some cases, Elaine may reach out personally via text to clients or contacts who have voluntarily provided their phone number — for example, at art shows, retail meetings, or through business cards. These one-to-one messages are conversational in nature and do not require formal opt-in under current industry guidelines.

However, we never add such contacts to our automated messaging system unless you have clearly requested or consented to receive recurring updates or notifications. Your preferences will always be respected.

“All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

Terms of Use

By using this site, you agree to:

  • Use it respectfully and for personal, non-commercial purposes
  • Not attempt unauthorized access or misuse of studio materials
  • Allow for reasonable updates to our policies over time

All content and artwork is © Elaine Gleason Studio. Please do not reproduce or use without permission.


Accessibility

We want your experience to be seamless. If you encounter any accessibility issue on our site, please let us know and we’ll do our best to improve it.

Questions?

We're here to help.
Email us at elaine@elainegleason.com or reach out through our contact page.